The company provides internet performance measurement, diagnostic and consulting services to companies that operate electronic business, or e-business, web sites. the benchmarking and performance measurement services rendered by the company enable the customers to measure and improve their e-business quality services from multiple locations around the world. the customers of the company include approximately 2,800 leading e-business companies including actual it, american express, deutsche bank, digital island, exodus communications, hewlett-packard, ibm, intermedia communications, microsoft and oracle. subscription services accounted for 95% of fiscal 2001 revenues and consulting services, 5%.